Entrust Reduces Signature Process From 2 Weeks to 1 Day with Dropbox Sign

Entrust Public Accounting Corporation offers professional services in the areas of assurance, advisory, accountancy, tax, corporate secretarial and business process outsourcing to a wide range of businesses in Singapore.

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How Entrust uses Dropbox Sign

Image showing a number of downloadable documents
Split-pane image. Photo of a man working on a laptop on the left, product shot on the right.
Split-pane image. Photo of hand holding a smartphone and viewing the HelloSign app on the left, product shot on the right.
Image showing a number of downloadable documents
Product shot of HelloSign app
Product shot of HelloSign app

Lengthy financial statements

Both parties need to sign a multitude of documents that can total up to 500 pieces of paper


An efficient, seamless, and eco-friendly signing experience

Signing documents digitally removes all the headaches of printing, mailing, and tracking by hand


Sign from anywhere at any time

With Dropbox Sign, Entrust and their clients can now sign these documents from a device from anywhere in the world at their convenience

A deeper dive with Entrust

The Challenge
The Opportunity

Slow and manual signing processes

2020 introduced a new way of working for many businesses around the world. The traditional 9-5 was replaced with odd working hours, from whichever room at home had the strongest internet connection. In order to stay ahead of this shift, companies had to digitize their workflows faster than ever.

To keep up with the transition to working remotely, Jason Lew, Director and Founder of Entrust Accounting Public Corporation, jumpstarted his firm’s move towards being 100% digital. One of the most critical pieces of this transition was moving away from all the costly, physical paperwork the team dealt with on a daily basis. Printing, signing, scanning, and mailing documents was no longer a viable option, and it needed to evolve in order for the business to continue.

Luckily, Entrust was one step ahead of most accounting firms in Asia. They were already using Dropbox to store their clients’ documents and forms, so adding Dropbox Sign to the mix for their eSignature needs was a simple, intuitive next step to keep their business streamlined in a changed world.

“Lawyers, professional firms, and government agencies we work with who are used to traditional processes are impressed with eSignatures. We’ve received lots of positive feedback from clients especially during this pandemic where our way of working has changed.”

Jason Lew, Director and Founder of Entrust
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The Solution

Easy and mobile-friendly signing

Already a Dropbox user, Entrust was familiar with the product’s ease of use and effectiveness as a collaboration tool. Jason was confident Dropbox Sign wouldn’t be any different and would be just as easy to learn and adopt for his firm. It took the company less than 2 days to understand the system, fully digest it, and implement it into their workflows. The first project Entrust worked on was integrating Dropbox Sign into their signing process for client service agreements. The parties they work with were quickly impressed with easy and efficient electronic signing was.

These client service agreements are lengthy and can require up to 10 sets of 50-page financial statements totaling 500 pieces of paper that need to be signed by both parties. Not only is the manual process of printing and signing time-consuming, but tracking each set of agreements by hand is extremely laborious. For documents that need to be signed outside of Singapore, the entire process, with the additional step of mailing these forms internationally, can take more than two weeks! With Dropbox Sign, Jason’s firm has been able to reduce this process to a single day. Jason explains,

“Dropbox Sign is extremely convenient for us to use since everything can be signed on a mobile device anywhere at anytime. It saves me and my clients a lot of time, especially for contracts that need be signed outside of the country.”

Seeing the quick adoption and positive feedback for eSignature, it was an easy decision for Jason to implement it for internal use as well. Their recruitment process and acceptance letters are now powered by eSignature to ensure smooth and seamless onboarding for their employees. The best part? It was an easy sell to the whole team.

“It was extremely easy to train the team to use Dropbox Sign even for people who aren’t necessarily technically savvy. Plus, my employees love using it.”
The Results

2 Week Signature Process Reduced to 1 Day

The previous process of printing, signing, and mailing internationally required up to 2 weeks to be completed. By implementing eSignatures and being able to sign anywhere, anytime, the firm and their clients have been able to drastically reduce the entire process to a single day.

Eliminated Costs of Printing 500 Pieces of Paper Per Transaction

Moving to the eco-friendly method of eSignatures and removing pen and paper from their signing process, Entrust has been able to reduce the costs associated with printing. The firm was ordering paper and ink once a week to keep up with their printing needs. Now, that has been reduced to once a month.

100% Auditable, Even More Secure

Paper forms are not only a headache to monitor manually, but a costly, riskier endeavor when third-party courier services get involved. With Dropbox Sign’s complete audit trail feature, Jason and his employees have been able to monitor their signed documents and are reassured of when and who they’re being signed by. “Our firm is using the audit trail feature tremendously. With it we’re able to check if the signature is genuine and when it’s signed. This is an important protocol for our business. Even more convenient are the built-in reminders that notify parties when a document is awaiting their signature.” explains Jason Lew, Director and Founder of Entrust.

The Future

What’s next for Entrust

Already using Dropbox and Dropbox Sign heavily, Entrust plans to move towards being 100% digital in the future, and hopes to influence clients as well as the industry to go digital as well. The accounting industry is still set in its traditional ways, but Entrust’s forward-thinking methods can influence other firms in Singapore to modernize and make their workflows efficient, convenient, and even more secure.

Interested in seeing results like Entrust?

Dropbox Sign is the easiest way to send, receive, and manage legally binding eSignatures for business. Voted #1 for Ease of Use from G2, two years in a row, our eSignature solution can make your most important workflows fast, easier, and more secure. Sign up for a free trial today to start digitizing your business.

Entrust is using Dropbox Sign to improve the tax experience of businesses all over Asia.
Entrust is using Dropbox Sign to improve the tax experience of businesses all over Asia.
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